Flexibility across all areas of service.

Data Center Services

Data Center environments have different levels of mission criticality. STG works closely with customers to determine the right service level for each piece of equipment within their environment.

With a variety of service levels available, STG is able to provide service level agreements that are individually tailored to the customer's requirements. In addition, our procedures for service calls are highly standardized, providing exceptional efficiency in call resolution.

With spare parts kept onsite, or within the geography, our service technicians have the needed tools to ensure the shortest possible downtime, and and with minimal disruption to our customers' environment. In addition, STG leverages the RedPack Logistics™  solution for  spare parts pick-up/drop-off (PUDO™) locations and stocking locations nationwide.

This combination of flexible service levels, standardized call procedures, and logistics provides customers with the ideal service solution.

Software Support

As with STG's Data Center Services, Software Support is provided with multiple levels of support available. STG optimizes service levels and end-user satisfaction by leveraging simplified access to support and integrated processes with full process ownership. This improves efficiency and reduces delivery complexity through a proven, integrated support model, consolidated resource pool and consistent processes.

The primary purpose is to receive, coordinate, manage and resolve incidents reported by customers. Following is a summary of the service features provided under Software Support:

• Up to 24x7x365 support
• A support model that uses the North American support center as the hub, enabling consistent incident and problem management.
• A single point of contact
• Multiple service level agreements
• Self-help support, incident support and status tracking

Staff Augmentation

Staff augmentation requires the greatest flexibility of all IT services. Rapid staffing changes and needs require immediate solutions, without the requisite training or "ramp-up" period associated with new hires. STG's staff augmentation services put the necessary resources at our customers' fingertips, allowing business to ebb and flow without delay.

STG provides temporary, temporary-to-hire, and direct placement services. We have the ability to augment a customer's work environment with the right people in place in the shortest amount of time possible, anywhere in the United States and Canada from 27 current nationwide office locations.

Managed Services

By allowing STG to manage specific issues related to IT operation, capacity planning, IT assessments, and inventory management, customers have the flexibility to look at the larger picture and focus on the issues that will affect their success in the future.  STG allows companies to become more productive by streamlining automated processes, and ensuring maximum functionality.

Through remote network monitoring, STG can document frequent problems and foresee pending bottlenecks and failures before they occur. This allows STG to implement change, remedy, and growth, without stepping foot inside the customer's company, and without interrupting the daily flow of business.