Frequently Asked Questions

Q: Who is Signature Technology Group?

Signature Technology Group (STG) is a third party maintenance company headquartered in Phoenix, Arizona, and offering data center support services throughout North America and the world. The company was founded in 1990 and has continued to grow every year since its inception. The three-building Arizona campus houses executive management and support, a call center and help desk, and a logistics center.

Q: What does STG Do?

STG provides data center support services to medium to large companies throughout the world. Our services include hardware maintenance, installs, adds, moves and changes (IMACs), end-of-service-life (EOSL) support, service/help desk, operating system software support, managed services, staff augmentation and more.

Q: Where does STG provide support?

STG provides data center support services throughout North America and across the world. Within the United States, we provide service to every zip code. In addition, we provide support to all regions of Canada.

Q: What equipment manufacturers does STG support?

STG provides maintenance and support for virtually all manufacturers' equipment, including (but not limited to) HP, Compaq, IBM, Dell, Unisys, Cisco, SUN, and EMC. We cover everything from mainframes to desktops, laptops, printers, and other peripherals. STG provides operating systems software support for IBM, HP, Sun, Dell, Microsoft, SUSE, Red Hat and many more.

Q: How much does STG charge for support services?

STG is very competitive. We customize our services to meet each customer's unique needs in order to eliminate unneccessary costs. We assess our customer's data center equipment to determine what service levels are appropriate, and provide a proposal for our services. In most cases, we are 40% to 60% lower than the original equipment manufacturer for infrastructure maintenance and support.