STG has extensive experience providing operating system (OS) support services in multi-vendor environments. We offer end-to-end support services portfolios to meet your requirements. Skilled technicians deliver OS support around-the-clock from our US Based OS Support Service Desk.
First Call OS support is immediately provided by Level 3 technicians. This team utilizes current tools and processes to provide state-of-the-art OS support. By establishing a secure conduit to the customer’s network, STG can rapidly begin diagnosing problems or identifying potential problems as they manifest themselves.
The OS support functions follow ISO9000 processes and ITIL-based service support processes that include:
STG understands that in today’s environment our customers support a multitude of various applications. In most cases, there is a concentration of specific production systems complimented by various support systems. STG provides patch services for a variety of OS environments. Upon engagement, STG provides highly experienced individuals capable of understanding the effect of patches across multiple systems and OS environments.
STG help desk services support the following environments: