STG provides Data Center Services that gain efficiencies by consolidating technical support for servers, networking, power and end point devices.
Successful organizations maintain focus on their core business
by relying on IT specialists for data center services. According to
Gartner, 80% of today's companies-including Fortune 500
companies-use third-party sources for their IT support
solution.
Signature Technology Group has over 20 years' experience
providing data center services. Our comprehensive and in-depth
systems knowledge consolidates and streamlines support across
platforms and networks, from power supply equipment and data center
servers to endpoint devices. Major corporations, higher education
institutions, and government organizations depend on STG to deliver
peak efficiency, US-based 24/7 support, and hard dollar
savings.
Our data center services include:
- Hardware Maintenance
- OS and Software Support
- Field Replaceable Units (FRUs)
- Preventative Maintenance
- 24/7 On-Call Support
Hardware Maintenance
Signature Technology Group consolidates hardware maintenance
across platforms and vendors, eliminating multiple contracts and
varying support procedures and delivering consistent and reliable
end-to-end support. STG customers enjoy significant savings on
their IT maintenance expenditures and improved uptime, freeing
their IT resources to focus on driving innovation and
productivity.
Our flexible maintenance plans offer options meeting needs on an
individual basis, with pricing that includes remote support,
transportation for onsite support, labor, and parts. We can tailor
plans for every contingency, from standard response times to
accelerated restore commitments accommodating mission-critical
systems.
STG provides support on virtually all types of hardware
devices:
- Mainframes
- Midrange servers
- Rack servers
- Desktops
- Laptops
- Printers
- Network equipment
- Storage devices
- Power supply equipment
We have direct OEM relationships to support most popular
equipment brands:
Proliant
Blade
HP9000
Integrity
HP3000
Alpha
Blades
Power
I Series
p Series
z Series
x Series
DS Disk
N Disk
TS Storage
PowerEdge
Rack
Blades
PowerVault
Blades
X64
SPARC
SL Libraries
9xxx
Storage
Unified
Storage
End of Original Warranty (EOW)
STG offers a simpler and less expensive alternative to extended
warranties with maintenance agreements that provide fast, efficient
service and use the highest-quality replacement parts and OEM
repair manuals.
End of Service Life (EOSL)
We service equipment that has reached or exceeded manufacturers'
designated end of life, postponing or eliminating the cost and
disruption of replacing productive equipment. As with EOW equipment
maintenance, we provide all replacement parts and use OEM repair
manuals and best practices to keep all IT equipment-regardless of
its status-at peak performance.
OS and Software Support
Signature Technology Group provides operating system and
software support fully coordinated with hardware maintenance
services, including OS platforms and products for:
- IBM
- HP
- Sun
- Dell
- Microsoft
- SUSE
- Red Hat
- Ubuntu
STG offers a single-point solution for integrating hardware and
software support across manufacturers. We plan and execute upgrades
and migrations to minimize downtime and use proactive diagnosis and
active patch management to prevent software issues before they
arise.
We also offer software life-cycle management, including
scheduled patch deployment and firmware updates, ensuring
customers' equipment is always up-to-date with manufacturer
specifications and application requirements. We can support
software on site or remotely with three avenues of remote software
support:
Dedicated VPN access from
our Phoenix, AZ data center and virtual workstations to the
customer's equipment:
For instances where we have management responsibility for the
data center, we are able to continuously monitor systems and
interactively respond to issues. Our VPN equipment is a Cisco
Security Appliance, consistently upgraded and maintained to ensure
our network is always secure.
Temporary remote access:
For instances where customer equipment or software requires only
periodic intervention, we establish a tunnel connection with a
secure shell protocol on a per-session basis. This ensures that the
customer's data is secure as it crosses the network, the customer
can monitor each remote session, and that our representatives
require new credentials each time they access the customer's
system. The workstations we use for remote access are Linux-based
with limited Internet access, preventing any unauthorized
infiltration or compromise.
Phone support:
For instances where the customer has the technical resources
available in-house to communicate and work with our representative,
we can provide phone support for issue diagnosis and
resolution.
Field Replaceable Units (FRUs)
STG proactively stocks field replaceable units and other parts
for repair and upgrade and can maintain stock of key parts at
customers' sites, send parts for installation by the customer's IT
resources, or have our technicians bring parts as needed. We
specialize in using FRUs to maximize the life and productivity of
customers' equipment.
Preventative Maintenance
Through remote network monitoring, active OS and software patch
management, and scheduled system reviews and maintenance, STG can
spot impending problems and resolve them before they impact
operations or productivity. We work closely with the customer to
identify critical systems and implement appropriate preventative
maintenance plans.
24/7 On-Call Support
STG maintains a 24/7, US-based Service Desk. Our highly-trained
staff are able to quickly and accurately capture and assess details
to determine the exact technical expertise required, and we
constantly adapt our Service Desk to meet current technology, call
volume, and systems diversity.
We also offer customizable Service Desk assistance, from a
dedicated, fully-staffed desk at our location to staffing or
augmenting the customer's desk at theirs.
Data Center Services
Data center solutions that focus on system up-time, services and system maintenance.
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Staff Augmentation
Skilled expertise for your technology projects that allow you to ramp on-demand.
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Professional Services
Increase agility and reduce deployment time for IT projects.
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Consulting Services
OS support, OS migrations, and virtualization integrated for a complete software support solution.
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Gartner and STG
STG recently completed an educational audio broadcast in conjunction with the highly regarded international IT consulting firm Gartner, Inc.
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Our Goal
To be the single point of contact for our customers’ data center service needs
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Contact us today.
National Coverage
We have more than 6,000 certified engineers who can be dispatched through our state-of-the-art
system, 24x7x365.
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