Operating system support, migrations, and virtualization integrated together for a complete software support solution.

STG's Software Support is comprised of:

Operating System Support

STG provides Operating System (OS) software support in conjunction with STG's hardware maintenance services. STG OS support addresses operating system software products from IBM, HP, Sun, Dell, Microsoft, SUSE, Red Hat and many more, modeled around OEM support methods. STG provides a single point of contact for OS technology related issues, and ensures complete system coverage that quickly identifies and resolves OS software problems. STG diagnoses problems and provides the correct patch to resolve the issue. In addition, STG identifies the root cause of the problem and provides a resolution to prevent the problem from reoccurring.

Active patch management continually keeps the OS up-to-date, and is a vital part of the STG software support program. Through an active patch management program, our goal is to keep our customers' OS software current while minimizing future software problems.

Finally, STG engineers can provide detailed instructions or even assist in patch deployment via remote connectivity and hands-on support. Additionally, we offer life-cycle management services in which we deploy or orchestrate deployment of patch implementation and semi-annual firmware implementation ensuring the customer stays current with the OEM's patches and firmware eliminating costly issues and downtime caused by potential bugs. All patch processes are ultimately governed by the application requirements of the machines being managed. 

Migrations

STG offers an operating system migration service to upgrade the operating systems of our customers' servers. STG researches each environment, and presents a comprehensive project plan that includes activities and timelines as well as contingencies for the entire project. Once approved STG will install and test new OS code. At the conclusion of the project all servers will be successfully running the new OS software. 

Virtualization 

Virtualization is being embraced by many companies across the world, and is best accomplished by an experienced team. STG will analyze each unique situation and develop an approach that will achieve the established goals. When done correctly, virtualization results in better utilization of servers and eliminates the need to purchase new server hardware.

STG has the resources to accomplish a successful virtualization project with maximum benefits. Working in concert with internal teams, STG will deliver on- time and within budget.

Remote Operating System Support

Signature Technology Group provides three avenues for remote support:

1. In instances where we maintain a large amount of control over a customer's equipment, we will dedicate a VPN tunnel from our Phoenix-based data center and virtual workstations to the customer's equipment. Our VPN equipment is a Cisco Security Appliance that is consistently and securely maintained as well as updated with the latest stable firmware provided from Cisco to ensure that our network is secure.
2. STG will provide support via a temporary remote access. This method allows us to connect to the internal network via a workstation located at the customer's site. All data traversing the network and Internet is secured and tunneled via the secure shell protocol ensuring that the customer's data is secure as it crosses the wire. Additionally, once the session is terminated, a new session and security is necessary to allow our representatives to access the customer's site again. This method of access provides a high level of flexibility and allows customers to see the work that is occurring. Our representative can only utilize this method via our secure, Linux-based virtual workstations that are located in our data center and have very limited Internet access, preventing them from being infiltrated or compromised, which in turn ensures that we do not allow any rogue access to our customers' network via our machines.
3. Our final method of providing remote technical support is phone-based. This typically requires the most commitment from the customer, and requires they have semi-technical resources on hand to ensure proper communication between the customer and our representative.