Proactive IT infrastructure management to ensure optimal performance.

STG offers a wide range of Managed Services, which are available individually or combined for maximum impact:

• Capacity Planning/Inventory Management
• Process Re-Engineering
• IT Assessments
• Remote Network Monitoring

STG's Managed Services combines the people, processes and an expert project management team for the successful operation of our customers' information technology environment. Since our team can focus on the specific issues assigned to them, with finite deliverables and costs, there is a more consistent result. This allows our customers' internal staff to concentrate on the issues that will move the IT infrastructure forward.

Capacity Planning/Inventory Management

Today's IT environment is one of constant change and evolution. Capacity planning and inventory are complex issues that need attention every day. STG has the tools and processes to assist our customers with up-to-the-minute accurate inventory, and capacity planning for the future.

Process Re-Engineering

Extending the capabilities for the user community through process improvements allows for increased business productivity. Something as simple as reimaging a hard drive that was replaced during a PC repair, installing a new printer for a user, or upgrading a user to a new level of operating system and/or office application will improve the user's experience and workflow.

IT Assessments

Users become more productive in their utilization of automated solutions after their IT department has rationalized their environment through quality and responsive IT assessments. This includes virus detection and eradication, password resets, enabling new operating systems or office application functions as well as other content specific assistance. By helping the user community overcome IT issues quickly, the entire enterprise operates more smoothly and IT solutions are adopted with much less resistance.

Remote Network Monitoring 

Monitoring different devices and various levels of performance together provides an accurate picture of the overall health of an IT infrastructure. STG can implement our own and/or any industry-standard solution to actively monitor and report on pending bottlenecks and failures before they happen. Once these solutions are installed and configured properly, they yield the information that is valuable for our customers as well as to STG as the support vendor. By using this information knowledgeably, we can anticipate problems before they impact  production and business productivity.