Gain efficiencies by consolidating technical support for servers, networking, power and end point devices.

According to Gartner, 80% of companies today are using Third Party Maintenance for their IT support solution, including Fortune 500 companies.

Some of the nation's largest businesses, higher education institutions, and government enterprises rely on Signature Technology Group's Data Center Services to keep their IT equipment operating at peak efficiency.

STG's Data Center Services is comprised of:

Hardware Maintenance/Break-Fix/Parts Distribution

STG's maintenance service for multi-vendor hardware:

• Delivers consistent and reliable end-to-end technology support
• Allows IT resources to be focused where business needs them most; driving productivity and innovation
• Consolidates hardware maintenance across multiple vendors
• Simplifies data center management by eliminating the administrative complexity of multiple vendor's maintenance contracts
• Provides consistent procedures and deliverables

STG provides support on virtually all types and brands of systems and hardware devices:

• Mainframes
• Midranges
• Printers
• Desktops
• Network Equipment
• Tape and Disk Storage Devices

OEM Equipment Commonly Supported by STG

Proliant
Blade
HP9000
Integrity
HP3000
Alpha

Blades
Power
I Series
p Series
z Series
x Series
DS Disk
N Disk
TS Storage

PowerEdge
Rack
Blades
PowerVault

Cisco
F5
NORTEL

Blades
X64
SPARC
SL Libraries
9xxx
Storage
Unified
Storage

DEC
Unisys
Fujitsu

STG's pricing for support of each device includes transportation, labor and parts required. Our flexible maintenance plans offer a range of options that address business needs on a customer-by-customer basis, and include standard as well as accelerated restore commitments to accommodate mission-critical systems. STG's customers realize significant savings on their IT hardware maintenance expenditures, as well as improved up-time.

IMAC (Install, Move, Add, Change)

The data center environment is constantly evolving, and STG technicians are trained to rack and integrate new equipment, or professionally de-install and crate equipment without interrupting other systems. STG works closely with customers on IMAC projects to understand requirements. Projects are bid on a fixed price basis, allowing customers to budget for expenses.

STG specializes in cost effectively upgrading current systems by adding or replacing processors, to meet the growing demand for increased computing power. STG's service includes an analysis of current environments and quantified recommendations.

U.S.-Based Service Desk

• Staffed by highly trained IT support personnel available 24×7x365
• Able to capture details and determine the technical expertise required
• Stays current with technology evolution to keep pace with call volume and system diversity

STG offers customizable Service Desk assistance, whether the entire function is outsourced, or STG's services are used to augment an in-house Service Desk.

End-of-Service-Life (EOSL) Support

Manufacturers may indicate that support for older equipment will no longer be available when equipment reaches a designated "end-of-life." STG offers continued maintenance and support for this equipment.

• Relieves companies from the expenditure of replacing well-functioning, productive equipment
• Provides all replacement parts
• Uses OEM Technical Repair manuals and best practices